RESTORATION SERVICES SECOND TO NONE

“We called 1st Action, because we had a leak and weren’t sure where it was coming from. Tony removed the wall, flooring and found a burst pipe in the washer machine area. He went back and forth with our insurance company trying to get us more money. They wanted to pay us $14k initially for the hardwood floors to be sanded and stained. Tony sent our wood to be tested to see what its cost is and although it took a couple of months total, he got us $74,000!!!!!!!! We are getting new hardwood floors and staircase, new baseboards, new paint. They are paying the cost of billiard table removable and storage and more. Tony made sure we got every penny from our insurance company. I found out the check was sent to us yesterday and couldn’t sleep with excitement. I rarely write yelp reviews, but I cannot say enough about how positive our experience was. People rarely go so far out of their way for you. He spend so much time negotiating. I am still in disbelief. If you have a leak, call 1st action
!!!!!!!”

-Crissy C. from Mission Viejo, California

“After consulting with two other restoration companies who did not want to do the job, I was referred 1st Action. It was a God send! Not only did he make my home safe for my child and I, Tony took care of the insurance paperwork, and he remodeled my kitchen! Which turned out awesome by the way! All I can say is, if your looking for someone who will get the job done, and not cut corners. Tony is your guy!”

–Gabrielle P. from Coto De Caza, California

“Below is a letter I wrote to Tony after our experience.  Not necessarily a review, but you get the idea. We had a water intrusion that basically flooded our slab and bottom floor, and the source was unidentifiable for TWO YEARS. I had six plumbers, three leak detection specialists, two geologists, an engineer of geology, a water hygienist, the city (three times), two landscaping companies, a structural engineer, a forensic engineer, and many others try to figure this issue out. And all of it was to no avail until Tony and 1st Action took my case. Without going into more detail about our horrible and totally weird situation, I can confidently say that if he can remediate my issue, he can help anyone with pretty much any issue. Five stars.

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Amy and I wanted to take the time to thank you for all of your help and guidance with our situation. After almost three years we have finally completed the last steps in putting this behind us forever. You were undoubtedly the most important factor in helping us do so. I know that I was / can be stressful to work with, so I appreciate all your patience and candor in the many conversations and interactions we had.

After all this time, it is almost weird to not have this heavy weight as a daily part of our lives, to not have our own home be the single most stressful aspect of our lives, so what you helped us accomplish goes well beyond the realm of dollars and cents and slabs and tiles. We have been able to focus on our family and other more important things than water intrusion, and for that we wanted to thank you both sincerely. As you know, there was a time there–a long time– where I really believed that our home was a lost cause, and that we would have to walk away. That seems so silly now, but I know for a fact that it is only through your expertise that we were able to avoid that possibility.

In hindsight, all the professionals we consulted before your company, all the “work” and diagnoses we had done, were mostly a waste of time for a situation like ours. None of them had any idea of what to do or what to say to me. It was not until we had you come into our lives that we finally had professionals who had the tools and experience to help us out of that mess. So thanks again from the bottom of our hearts. Moving forward, we wish you both the same health and happiness that you have granted us.”

–Janndon and Amy